Returns & Exchanges
At Fix My Curls, we want you to love your hair journey; if a product isn't the right fit for your unique texture, you can initiate a return or exchange within 15 days of delivery. Please ensure items are at least 75% full and in their original packaging to qualify for a refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Securely place the products in their original box, ensuring the caps are tightened to prevent any leakage during transit.
Schedule a Pickup
Once approved, a courier will be dispatched to your location within 48 hours to collect the package at no additional cost to you.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing